Updates & patches
Framework, plugin and OS updates planned and tested. No “surprise updates” on Friday at 5 pm.
03 - Maintenance & support
Calm operations. Faster support.
Updates, security, performance and incidents - with people you can reach, clear response times and monitoring that raises the alarm before customers call.
SLA
Monitoring
Hotfix
Security
What the package covers
Maintenance is not a parking space for tickets, it is active operations.
Security
Hardening, dependency checks and prompt response to CVEs - prioritised by the risk to your system.
Monitoring & alerting
Uptime, error rates and business checks. Alerts that make sense - and a human at the other end.
Incident & hotfix
Defined SLAs, escalation paths and post-mortems. So the same fault does not come back three times.
An SLA that holds up in daily work
We agree response and recovery times that match your risk - not a marketing slide.
- A named contact and a backup person
- Maintenance windows and a change log
- Monthly status instead of silent tickets
- Handover from project to operations without losing knowledge
Ideal after go-live
Whether we built the system or are taking over an existing one: we start with a health check and a priority list.
Health check
Runbooks
On-call
Frequently asked questions
Short and honest - as in the kickoff.
Do you take over systems built by others?
Yes. We start with a health check, risks and a priority list - no matter who built the system.
Which SLAs do you offer?
Response and recovery times that match your risk, in writing. Not a marketing slide.
Do you only work with your own stacks?
Focus: Symfony, Laravel, Shopware, Bitrix, Vue, WordPress and related PHP and JS landscapes.
How do we get started with maintenance?
A short conversation, then a health check with a fixed scope. A project request is enough to start.
Ready for your next release?
Briefly describe what you need - we will come back with a concrete proposal.